Dear Mr Mark Avery,
Thank you for your complaint of Sunday the 5th of August 2018, regarding RFI 3929.
We are committed to fully investigating all complaints from our customers and you will receive a response at stage 1 of the complaints process no later than Tuesday the 28th of August 2018. Our complaints procedure can be found on our website: http://www.naturalengland.org.uk/about_us/contact_us/complaints/default.aspx
In the meantime, please do get in touch if you have additional information you would like to add, or if you have any questions about how your complaint is being dealt with.
Natural England Customer Focus Team – Technical Services
County Hall, Spetchley Road
WORCESTER, WR5 2NP
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